Refund & Cancellation Policy

• Before your website goes live: if you aren’t happy with the design after we have made the changes you asked for, tell us in writing (email hello@sitemadeeasy.app) before it is published, and we will refund the full website price.
• If we can’t deliver your website, we refund the full website price.
• After your website has gone live, the website price is not refundable, except for billing mistakes or where the law gives you a right to a refund. We still fix any mistakes we made on your website.

Google decides whether to verify a business and what it shows. A decision by Google on its own is not a reason for a refund, but we will keep helping you with the next steps.

• Cancel any time in your client portal: open Billing and press “Cancel this plan”. You can also email us.
• Cancelling stops future billing right away: you won’t be charged again.
• The plan keeps working until the end of the month you have already paid for, then its services stop. Your website is not taken down because you cancel a plan.
• A monthly period that has already started is not refunded, in full or in part.
• Switching plans: when you start Growth, Website Care is cancelled; when you start Website Care or Growth, Google Profile Care is cancelled. The new plan is billed from the day you start it; the month already paid for the old plan is not refunded.

If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the difference in full.

Email hello@sitemadeeasy.app from the email address you use with us. Include your business name, what you are asking about and, if you have it, the PayPal transaction ID. We will reply by email.

Refunds are paid back through PayPal to the account or card you paid with. How long it takes to show depends on PayPal and your bank.

Please contact us before opening a dispute with PayPal: it is usually the fastest way to sort things out. This policy doesn’t affect your rights under PayPal’s buyer protection or the law.

We may update this policy. The date at the top shows the current version. The version you agreed to when you paid applies to that payment.